Senior Specialist on Web Ops Team for Vail Resorts
2018 to 2019

Senior member of Digital ops team responsible global production operations for all hospitality booking platforms, online retail stores, pass sales systems, promotions, and on-mountain web services across Vail Resorts' worldwide portfolio. Oversaw 24/7 operational monitoring for all e-commerce sites and mobile apps, ensuring performance, reliability, and continuity of service (including disaster recover & oncall ops).

Key Responsibilities & Achievements:

• Managed the seasonal digital reboot of the Vail Pass App, including restart of global data collection and physical redeployment of access gates across all resorts at season open

• Streamlined global web operations by optimizing workflows from project intake to release

• Oversaw vendor relationships and performance, ensuring alignment with operational goals and SLAs

• Managed departmental budgets to support ongoing digital initiatives with a focus on cost control and efficiency

• Partnered with marketing, IT, and product teams to enhance user experience and support digital campaign execution